Returns & Exchanges
At Amoretti, we strive for perfection in every flavor; however, due to the perishable nature of our gourmet products, we handle returns on a case-by-case basis to ensure food safety and customer satisfaction. If your order is damaged or incorrect, please reach out to our team within 14 days of receipt.
Contact Support
Email our customer excellence team with your order number and a brief explanation of the issue regarding your ingredients or extracts.
Provide Documentation
Attach clear photos of the product packaging, batch codes, and any damage to help our quality control team assess the situation.
Receive Authorization
Once reviewed, we will issue a Return Merchandise Authorization (RMA) number and specific instructions on whether a physical return is required.
Resolution
After approval, we will immediately process a replacement shipment or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing